Often times companies and their owners only hear about the negative experiences they have had with a purchase and any good experience is often not recognized or overlooked. That is why I felt it necessary to tell you about my recent purchase of the model 380 from Hot Tubs Pros in Mt Pearl. The service and professional advice received from Gloria was the best we have ever encountered. She has a love for hot tubs and is very knowledgeable for just being recently employed with you. If she didn't know the answer, she didn't make one up and got the answer quickly. She took the time to ensure that the 380 was best suited for us and didn't want to sell us the most expensive one, like other businesses that I have dealt with in the past. Her way of conducting herself was so awesome that we didn't even visit your competitors. Even after our purchase, she has continued to make sure that everything is running smoothly. Mr Davidge, Gloria is an asset to your company and we felt you should know that and if you would, pass along this message to your friends in BC. From the Beachcomber brochure, it appears that they are all about customer service. Well, Gloria fits very well with the company's portfolio. We have dreamed about owning a hot tub for sometime and Gloria made it a reality. Take Care and Happy Hot Tubbing!